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Privacy Policy

Overview and Scope

Your personal data privacy is important to us and Impact Security Services (“ISS”) is committed to respecting and managing your Personal Data collected in line with this Policy.

This Personal Data Privacy Policy sets out the collection, use and disclosure of your Personal Data.  "Personal Data" means any data or information, whether true or not, about an individual who can be identified either (a) from that data; or (b) from that data and other information to which ISS is likely to have access to.

Personal Data excludes Business Contact Information which means an individual's name, position name or title, business telephone number, business address, business electronic mail address or business fax number and any other similar information about the individual, not provided by the individual solely for his personal purposes. 


When and what kind of Personal Data do we collect?

ISS may collect, use and disclose the following data about you:

  • If you enter into any contract with ISS or engage ISS for the provision of services;

  • When you provide Personal Data by filling in online or hardcopy forms when applying for ISS’ services or giving feedback (i.e. surveys), asking queries, requests and other submissions; 

  • If and when you contact ISS (i.e. telephone calls, website, emails, mobile apps, face to face meetings, etc.), we may keep a record of that correspondence and your contact information;

  • Details of your visits to ISS’ website including, but not limited to, cookies, location data and other communication data, that you access;

  • When you fill up online and/or hardcopy job or internship application form to apply for a job or internship at ISS;

  • If you make contact with any of our authorised representatives, agents, partners, and other third party service providers and vendors, we may keep a record of that correspondence;

  • If you participate in any exhibition or event organised by ISS or where ISS is a participant;

  • If and when you respond to any of ISS’ marketing and publicity emails, newsletters and other materials;

ISS may collect the following kinds of Personal Data through the different channels mentioned above:

  • Full name;

  • NRIC/IPA/WP/FIN/Passport numbers and copies, if necessary;

  • Business and/or residential addresses;

  • Business and/or personal email addresses;

  • Mobile and business telephone numbers;

  • Bank details;

  • Photographs/ Videos and CCTV Footage;

  • Date and Time of Visit to our clients’ premises;

  • Vehicle Number.


Additionally, if you are applying for employment with ISS, ISS will also collect the following:


  • Nationality;

  • Race;

  • Citizenship;

  • Marital Status;

  • Gender;

  • Date of Birth;

  • Next of Kin, family and emergency contact information;

  • Medical and insurance information, if necessary;

  • Bank account details;

  • Photograph;

  • Legal, bankruptcy and financial history;

  • Educational history and qualifications;

  • Employment history and professional qualifications, including testimonials and information disclosed about references, if necessary; and

  • Curricula Vitae, if any.


What purposes does ISS Collect, Use and Disclose Personal Data?

ISS may use the information we collect from you for any of the following purposes:

  • To perform or carry out ISS’ obligations arising from any contracts entered into between you and us;

  • To enable ISS’ third-party agents, service providers and partners, to fulfil obligations/services as stipulated in your contract with ISS;

  • To administer and update your records in our databases, including storage of our clients’ third party personal data;

  • To provide you with essential updates on any changes to ISS’ policies, terms, conditions and any other matters which we may need to inform you;

  • To plan, monitor, and enhance the provision of new services, projects, and planning of events for clients;

  • To improve ISS’ customer service through your feedback;

  • To facilitate data analysis and business planning purposes;

  • To facilitate security clearances to our clients’ premises;

  • To process your enquiries and any and all other ancillary administrative purposes;

  • For communications, sales and marketing efforts and leads generation and publicity purposes;

  • For vendor and service provider management and communications purposes;

  • For legal and litigation matters, if required;

  • For payment administration purposes, including payslip generation;

  • For government, audit and other regulatory purposes;

  • For recruitment and evaluation purposes if you apply for a job with ISS, i.e. to determine job suitability;

  • To apply for employee work visas at the Ministry of Manpower;

  • For security and access controls, safety surveillance, monitoring, reporting and communication purposes, especially in emergency situations;

  • For internal approval and reporting and/or accounting purposes; and

  • Purposes incidental to each or all of the above.  


We may also contact you by any means of communication for which you have given us contact details, including but not limited to via email, telephone numbers, and post, for the purpose of getting your feedback or for providing you with information which we believe could be of interest to you or your organisation.

By your submission of your Personal Data to us, you consent to the onward disclosure of your Personal Data to our agents or service providers and the processing of your Personal data by these agents or service providers.

We only collect, process, use or disclose such Personal Data, in accordance with this policy. If you are acting as an intermediary, or otherwise on behalf of a third party, or supply us with information regarding a third party, you undertake that you are an authorised representative or agent of such third party and that you have obtained consent from such third party to our collection, processing, use and disclosure of their Personal Data. Because we are collecting the third party’s data from you, you undertake to make the third party aware of all matters listed in this policy by referring them to our website.

Consent for the collection and use of your Personal Data

You consent to the collection, use and disclosure of your Personal Data for the above mentioned purposes and agree to be bound by the obligations it imposes on you, when you accept this Privacy Policy. You accept this Privacy Policy when you continue to browse on ISS’ website or continue to engage with ISS.

In this regard, please note that it is on your part to ensure that all personal data submitted to us is complete, accurate, true and correct at the time of submission. Failure on your part to do so may result in our inability to provide you with products and services you have requested.

Please note that if you do not consent to any of the above business purposes, ISS may also be unable to meet the purposes for which the information was collected.

Does ISS disclose Personal Data to third parties?

ISS may disclose your Personal Data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in the Companies Act (Cap. 50).

On occasion, ISS may use third party agents and service providers to assist us in the use of your Personal Data. You consent to such use of your Personal Data by continuing to browse on ISS’ website or continuing to engage with ISS.

ISS will not transfer Personal Data within or outside Singapore unless it is ensured that the Personal Data will be accorded a level of protection which is comparable to the protection under the PDPA.

For how long does ISS retain your Personal Data?

ISS will cease to retain Personal Data, as soon as it is reasonable to assume that the purpose for collection of such personal data is no longer being served by such retention, and such retention is no longer necessary for legal or business purposes. 

Does ISS use cookies to collect and use Personal Data?

When you visit any of ISS’ websites, ISS may collect or analyse anonymised information from which individual information will not be identified. The information collected may include the number of users and the amount of time they stay on our website, which countries they are from, and what mode of device they are currently using to view our website, as well as domain information that helps us to learn our client’s profile, the frequency of viewing. We use this information to improve our website’s content and navigation.

Some parts of this website may use cookies, which enable us to track usage patterns, enforce security, and offer you a customised content. A cookie is a small text file that our server places on your computer hard drive as a unique identifier.

Note that our cookies do not have an expiration date and do not collect personally identifiable information.

You may disable the use of cookies by selecting the appropriate settings on your browser. This may however result in you being unable to experience the full functionality of the websites.

How does ISS protect your Personal Data?

The Personal Data that we hold about you is stored on servers hosted by ISS at our datacentre and office in Singapore. ISS implements a variety of security measures to maintain the safety of your submitted information. All electronic storage and transmission of personal data is secured and stored on managed servers with controlled access and appropriate security technologies.

Although every reasonable effort has been made to ensure that all personal data will be so protected, ISS cannot be responsible for any unauthorised use or misuse of such information and from risks which are inherent in all internet communications.

Your Personal Data will only be disclosed for the express purpose of delivering the product or service requested and shall not be sold or disclosed to any other company for any other reason whatsoever without your consent.

Links to third party websites from ISS’ website

Our websites may contain links to other external websites, such as our business partners. We are not responsible for the privacy policies and practices of these websites taken care of by third-parties. We strongly encourage you to check the privacy policy of each website that you visit. Some of these third-party websites may have our logo or trademark acknowledged on their website. However, these websites are not operated and maintained by us. Please contact the owner of the respective websites should you have any questions on their privacy policies.

Access and Correction of Personal Data

Please contact us via should you wish to have access to or seek to update, correct or withdraw the consent to collect and use your Personal Data.  Your email should identify yourself and state which Personal Data and information about its use and/or disclosure is requested.

We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

Further Information

If you are concerned about the handling of your Personal Data, wish to be removed from our email subscription or contact lists, or if you have any complaints or queries related to your Personal Data or our Privacy Policy, please contact ISS’ Data Protection Officer (“DPO”) at Please clearly identify yourself and the purpose of your query.

ISS reserves the right to change this Policy with or without notice from time to time.


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